The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
Your source for the best in Customer Success news, tools, and more. Hand curated with ❤️ by the team at SuccessHacker.
Trending on OUTCOMES: The SuccessHacker Community
Kendrick Poon started a discussion around the indicators that people use to identify accounts that are ready to be upsold.
Andrew Marks of SuccessHacker understands that breakups are hard, but goes through some things to think about if you feel the time has come to sever ties with a customer
Jason Lempkin of SaaStr on why he went from hate to love on NPS
Methodology & Process
Omid Razavi talks about how to effectively use Voice of the Customer and how to use a 4-stage activity cycle to improve customer experience.
Staffing and Recruiting
Matthew Klassen of Gainsight knows hiring CSMs can be tough, and provides some guidelines on what to look for when interviewing to help find your "Batman".
Omid Razavi presents Developing Your Customer Success Blueprint - Friday, May 13, 2016 at 8am. Oakland Convention Center, Oakland, CA
Irit Eizips presents Mapping the Customer Success Journey - Friday, May 13, 2016 at 9am at Oakland Marriott City Center, Oakland, CA
Kia Puhm presents Going from barely holding down the fort, to building a world-class Customer Success Organization - Friday, May 13, 2016 at 8am at PK Studios, Oakland, CA
MindTouch is a customer success platform that helps create shorter sales cycles, increase organic site traffic, & turn new users into experts & brand advocates.
What We're Listening To
Todd Eby is Founder and CEO at SuccessHacker, editor at Customer Success Journal, Advisor to Trak.io, and named to multiple Customer Success Influencers lists.
Lovingly curated by Alex Bakula-Davis. For much, much more on Customer Success, visit SuccessHacker!