The CSJ: Customer Success Isn't Optional
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Tal Tsfany talks about the 6-Steps for Effective Customer Success
Onboarding and Implementation
Ellis Luk of Totango signed up for 10 popular SaaS products to create onboarding benchmarks and came away with some interesting insights on their processes.
Methodology & Process
Jennifer Havice of ConversionXL makes a case for creating customer personas as well as some examples of how to gather data to create your own.
Does your Customer Success Strategy fly with the eagles or crawl with the snails? Maya S. Horowitz of Talkdesk reviews Totango's scale of customer success maturity.
Recurly provides enterprise-class subscription management for thousands of businesses worldwide.
Thursday, May 26, 2016
This month's meetup will be focusing on the relationship between Customer Success and Sales. We'll be bringing in Customer Success and Sales professionals to share with you their insights and experiences.
What We're Reading
An oldie but a goody. Lee Rockerell, former EVP of Walt Disney World shares indispensable Rules for serving customers with consistency, creativity, sincerity, and excellence.
Lovingly curated by Alex Bakula-Davis. For much, much more on Customer Success, visit SuccessHacker!