The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
Your source for the best in Customer Success news, tools, and more. Brought to you with ❤️ by the Team at SuccessHacker.
Trending on OUTCOMES: The SuccessHacker Community
[Poll] Customer Success and which department have the most misalignment?
See what the community feels are the departmental relationships that need the most work.
The Importance Of Disqualifying Leads
Andrew Tate of InsightSquared goes into the reasons why it is vital to disqualify leads.
What it takes to deliver breakthrough customer experiences
Xavier Lhuer, Tunde Olanrewaju, and Hyo Yeon of McKinsey give different examples of ways companies have gone above and beyond to enhance the customer experience.
Methodology & Processes
Customer Success Best Practices: How Segment Is Engineering Their Way To Success
Miruna Mitranescu of Aircall takes a deep dive into Customer Success at Segment, including their day to day, best practices, and biggest challenges.
Education & Training
Your Customer Success Team. Hire Early. And No Squishy Goals
Hiring ain't easy, so here is Jason Lemkin of SaaStr with some great advice on the 2 most important things to do when hiring for Customer Success.
Twin Cities SaaS-y Success Advocates - Minneapolis
Tuesday, June 7, 2016
Let's talk about our roles and what Customer Success will mean to our companies in 2016.
A fundamentally new way for every team in an internet business to see and talk to customers, with products for live chat, marketing, feedback, and support.
What We're Listening To
Road to Growth
Road to Growth – Ep. #3, Feat. Don MacLennan on Effective Customer Success - How Customer Success Impacts Your Bottom Line.
Lovingly curated by Alex Bakula-Davis. For much, much more on Customer Success, visit SuccessHacker!