If recurring revenue is a rainbow leading to a pot of gold, then churn is the dirty leprechaun trying to keep it all from you. Josh Pigford of Baremetrics recounts specific things they did to reduce churn.
The most vital activity of a Customer Success team is the Customer Value Review. Mikael Blaisdell, Executive Director of The Customer Success Association will be featured for an online discussion on how to ensure that your C-Suite will invest in you and your Customer Success team.
Your business success is now forever linked to the success of your customers. Customer Success is the groundbreaking guide to the exciting new model of customer management. By Nick Mehta, Dan Steinman, Lincoln Murphy, and Maria Martinez