No matter how successful you are, there are always mistakes along the way. Joel Gascoigne of Buffer gives a very detailed and transparent account of their recent layoffs and the mistakes that led them there.
Everyone wants to be a good CSM, but even the best can pick up some bad traits. Rafi Offenbacher of Webydo provides some common habits of both good and bad CSMs to help us see where we do well and where we don't (hopefully mostly where we do well).
What metrics are you using? What metrics do you need to define? This month we try a new meeting format--a hands-on forum! You'll share and learn directly from your peers, with discussions professionally facilitated by three local Customer Success consultants.