The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
Your source for the best in Customer Success news, tools, and more. Brought to you with ❤️ by the Team at SuccessHacker.
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Journey Maps: More Than Just a Buzzword
As daunting as they may seem, Customer Journey maps can be the elixir your program needs to improve. Steve Offsey of CustomerThink has a great, in-depth guide to the why's and how's.
My Life as a Double Agent, I Mean Customer Success Manager
Jared A. Olschewski of EvenBoard.io writes of the pull Customer Success feels between their loyalty to the customer and to their own company.
Upsells & Renewals
What's better than winning a new account? Upselling an existing one
Need more revenue? Sammy Abdullah of DAN Fund says to look no further than your own customers if you really want to grow.
Education & Training
Manager Training: How to Be a Great Manager of CSMs
So you just got promoted to lead a team of other CSMs! So how do you do that.....? Never fear, Allison Pickens of Gainsight is to the rescue with framework of the key skills for a successful manager.
New York Customer Success Meetup
Thurs. Jul 28
Join Customer Success - New York City for a meetup with Brian Merz, Senior Field Customer Success Manager at Box.
WalkMe - The Enterprise Guidance and Engagement Platform
WalkMe is a game-changing platform that instantly simplifies the online user experience.
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