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Editor's Desk

This week we shift focus to another type of onboarding that is critical to Customer Success, new CSM onboarding. As we all know, the people that power your Customer Success efforts are one of your most critical assets. 

This weeks edition of the Customer Success Journal explores what the biggest challenges are and provides you with resources that layout some great tactics and best practices that you can use to get your new team members journey towards Success started off on the right foot.

Trending On OUTCOMES: The SuccessHacker Customer Success Community

How To Give Great Onboarding

CSM Onboarding

Onboarding Tactics

Lovingly curated by Alex Bakula-Davis and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!