The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
Your source for the best in Customer Success news, tools, and more. Brought to you with ❤️ by the Team at SuccessHacker.
A Guide to Proven Customer Retention Strategies
Ty Magnin of AppCues put in 1,200 hours of research and writing to bring you the best customer retention strategies. 30+ links to help you improve retention.
The Ultimate Guide to Customer Service Training
Use these tips from Len Markidan of Groove to turn new hires and seasoned pros alike into masters of support.
What's The One Thing That Creates High User Engagement?
Humans look for information like animals look for food - that is, they use an information scent to track it down. Strong scent creates high user engagement, and Alex Birkett of Conversion XL is here to tell you what exactly "scent" is.
Don't Forget The Low Hanging Fruit When Onboarding Users
You only get one first impression. Those in CS know how important it is to set people off on the right path, and Des Traynor of Intercom has tips for how to achieve this.
5 Customer Engagement Strategies
Brian Rodgers of Evergage knows that one of the key elements to running a successful subscription based business is to use customer engagement strategies.
Lovingly curated by Alex Bakula-Davis and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!