The CSJ: Customer Success Isn't Optional
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WOW! We've added over 50 new Customer Success professionals to the OUTCOMES community in the last 7 days alone! That's a new record! Here are some of this week's most popular posts in case you missed them.
We curate the best content from around the web and deliver it right to your inbox - saving you time and ensuring you are always up-to-date with the latest and greatest Customer Success best practices.
Where To Draw The Line: Inbound Sales vs. Customer Success vs. Customer Support
Inbound sales vs. customer success vs. customer support. Learn where each role starts & stops and why knowing the difference will help grow your business.
The Future of Net Promoter Score is Here: From Lagging Indicator to Crystal Ball
Modern NPS allows companies to optimize for CX, now a leading indicator of profitability and growth. An important difference is the ability to get results in real-time.
Employee & Team Empowerment Through Trust
How can you empower your team? Asana co-founder Justin Rosenstein recently shares his expertise on creating team empowerment and employee trust.
Companies taking on venture capital are expected to grow fast. What if growth is actually a staged process? For every stage of development of your company, growth might mean a different thing.
Beyond Buzzwords - How to Win the Churn Battle
If you're looking for advice on how to reduce churn in your SaaS company, here are three proven ways to plug the holes in your business and keep customers around.
Ready To Hire — 4 Things To Prepare You For Organizational Growth
This is the first part in a 3 post series related to startup hiring and growing your organization.
Customer Success Careers
SuccessHacker Job Board
Looking to make a change? Check out the latest opportunities on the SuccessHacker Job Board. We're working with a lot of exciting companies that are growing their teams. Find your new challenge today!
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Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!