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Want to know what's other Customer Success professionals are talking about this week? Here's a selection of this week's most popular community posts:
Patrick Campbell, from ProfitWell, explains why a higher % of annual contracts correlates with lower % churn. In this article, he dives into how exactly annual contracts help reduce churn and why they're crucial to helping your business succeed.
Annie Tsai, Chief Customer Officer at DoubleDutch, knows a thing or two about what it takes to make customers happy and successful as this is her second turn as CCO. While she’s learned a lot of best practices, she’s also learned what not to do and wants to help you avoid the same mistakes she made.
One of the most powerful growth engines in SaaS is net negative MRR churn, and is an incredibly powerful way to lay the foundation for a great business. Patrick Campbell discusses how to engineer net negative churn into your SaaS business from the start so you have an unfair advantage.
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