The CSJ: Customer Success Isn't Optional
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Here's a selection of this week's most popular community posts:
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This Week's Top Reads
3 Reasons Why Sales Should Have A Customer Success Manager On Every Call
Customer Success is a role in software that bridges the gap between Product and Sales. This article discusses three reasons to have a Customer Success on every call.
The 3 Deadly Fallacies Of SaaS Customer Success
Greg Daines explains why you need to work deliberately to ensure the pieces are all in place and aligned. That’s why Customer Success is so important in SaaS.
Surprises Await When You Pretend To Be Your Own Customer
Stop complaining about your customers. “They’re too demanding; always have something negative to say and they look for discounts”. Well, have you ever tried to be your own customer? Surprises Await.
14 SaaS Companies Reveal Their Customer Success Process
You're not selling boxes or t-shirts, you're selling SaaS. Learn how to create your own Customer Success process from 14 SaaS companies with a track record.
The 3 Customer Success Metrics You Should Be Measuring
The three key Customer Success metrics that your SaaS business should be measuring.
Inside Customer Success: Uberflip
Sam Brennand, Director of Customer Success at Uberflip, discusses their company-wide culture of Customer Success, and the way it's evolved over the past 23 years. Also includes a nice plug for The CSJ!
How To Plan For Career Growth As Your Customer Success Team Expands
When business goals are constantly evolving, it’s difficult to predict which roles your employees can strive for so you best have a plan!
Customer Success Careers
It's A Great Time To Consider A Career In Customer Success
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Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!