The CSJ: Customer Success Isn't Optional
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Here's a selection of this week's most popular community posts:
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This Week's Top Reads
Salesloft’s Katie Rogers On Scaling Customer Success To Support 2000% Growth
Salesloft has seen explosive growth for the last two years in a row. Katie Rogers, VP of Customer Success, shares her strategies for building a team strong enough to support such growth.
How Infomercials Nail The Jobs-To-Be-Done Framework
Infomercials nail a core tenant of JTBD: the struggling moment. If you look closely, there’s a surprising amount software teams can learn from how they do it.
CSQLs: A Sneaky-Good Way To Team Up With Sales And Get A ‘Seat At The Table’
No department is an island, certainly not Customer Success. It’s essential to find ways to add value to all parts of the organization whether it be Product, Sales, or Marketing in order to truly become a customer-centric organization.
The Complementary Roles Of Customer Experience Management And Customer Success Management
Bob Hayes discusses the Complementary Roles of Customer Experience Management and Customer Success Management.
How to Conduct Customer Interviews (Even When You Don’t Have Customers)
Thomas Carney covers how to conduct effective customer interviews by telling stories and using examples from his own experience.
Day Zero: A New Way To Define Customer Success
Intercom's Nate Munger introduces the concept of "Day Zero", the point at which new customers are set up for success, and how it can help reduce churn.
What I Look For In Candidates Interviewing At My Startup
Quick Hint: They don’t just repeat what’s on their résumés.
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