The CSJ: Customer Success Isn't Optional
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Here's a selection of this week's most popular community posts:
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This Week's Top Reads
5 Benefits for Aligning Sales & Customer Success + Tips & How To's
Learn the benefits of aligning Sales & Customer Success from Jessica Pfeifer, Cofounder and Chief Customer Officer at Wootric.
Onboarding The First Member of Your Customer Success Team
You should have a plan for Onboarding a new member of your Customer Success team. You want your new team member to know what their day to day will look like, and what success looks like.
Dissecting Pacific Crest’s 2016 SaaS Survey
Customer Success nerds everywhere rejoice, the annual Pacific Crest SaaS Survey results are in (Part I and Part II), and there’s plenty of great insights to be gained from the data.
You're Calculating CAC Wrong
Companies often miscalculate CAC and then make decisions with skewed data. Often the type of decisions, you can't afford to get wrong.
How Customer Success Meaningfully Reduces Cost Of Customer Acquisition
Great Customer Success organizations can meaningfully impact another critical part of the customer lifecycle, customer acquisition, by catalyzing evangelists to refer new customers.
How To Analyze Customer Feedback And Make It Actionable
In part two of our best practice guide on how to understand customer feedback, we look at how to analyze customer feedback and make it actionable.
Predicting Customer Health: Look For Asymmetries
If you’re looking to measure customer health, start with understanding how important you are to each other. Where there’s asymmetry there's opportunity.
Pulse Europe 2016 | Nov. 30th - Dec. 1st
Are you attending the largest European event for Customer Success? If you haven't grabbed your tickets it's not too late! Register with the SUCCESSHACKER25 code to get 25% off your admission!
From Reactive To Revenue-Driven: Turning Customer Success Into A Profit Center | Nov. 30th, 2PM EST
Join Kayla Murphy, Director of Customer Success at Trustfuel, for this webinar discussing the key to-do’s to help you transition from reactive to proactive Customer Success.
Featured Customer Success Job Posting
Director of Customer Success | San Francisco
Sound interesting? Send us your resume for consideration.
Looking to make a change? We're working with some awesome companies to grow their CS teams...click here to see the currently available positions.Need help building your Customer Success team? SuccessHacker can help! Drop us an email to find out more!Have a must-share article? Send it to us for inclusion in The Customer Success Journal!Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!