The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
What's Trending in OUTCOMES?
AMA Transcript: How To Use CX To Improve Your CS Outcomes
We spent an hour with Melinda Gonzalez talking about how Customer Success and Customer Experience together can be a powerful tool in your arsenal. Read the transcript.
What tips do you have for a new CSM who's just getting started in Customer Success?
You just got your first job as a CSM, now what? Read the advice, best practices and tips that other CSMs are sharing in OUTCOMES.
Upcoming AMA: Getting Started with a Voice of the Customer (VoC) Program
Join us on Friday, December 9th at 10am PDT / 1pm EDT for our next live chat event where we will explore the benefits of building a Voice of the Customer program.
Not part of the OUTCOMES community yet? What are you waiting for? It's free and focused on giving you access to the best minds in the industry. Check it out!
This Week's Top Reads
How Today’s CIOs are Getting Sales Cycles ‘Back in Black’
The role of the CIO has changed from tactical to strategic and they're starting to demand a Customer Success centric approach from their vendors.
Zuora CEO on the $8 Trillion Subscription Economy Opportunity
Zuora CEO Tien Tzuo believes the pay-as-you-go business model is taking over the world, and launches a new index to track growth in the Subscription Economy.
The Case for Startups to Put CX at Their Core
The case for startups to bring aboard their first CX hire at a stage when most startups are solely focused on engineering.
The 2016 Customer Success Industry Report
What is the state of customer success? In the 2016 Customer Success Industry Report TrustFuel explores Customer Success team's organizational goals, challenges, demographics and more.
San Francisco Customer Success Meetup | Jan. 18, 2017 at 6:30PM
Are you a Customer Success Professional? Don't miss the first San Francisco Meetup of 2017. RSVP today and join us at Rainforest QA.
Customer Success Foundations Workshop | Jan. 18, 2017 at 9:00 AM
SuccessHacker presents this intensive two-day workshop for Customer Success leaders. Get your tickets soon or miss your chance to save $1000! Early Bird pricing only available until December 19th.
Customer Success Jobs
Looking to make a change? Want a new challenge? We're working with some awesome companies to grow their Customer Success teams! Check it out!
Need help building your Customer Success team? SuccessHacker can help! Drop us an email to find out more!Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!