The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
What's Trending in OUTCOMES?
What's a small tool (not a platform) that you have found to be incredibly useful in Customer Success?
We're a big fan of finding small things that make a big difference. Which small piece of software have you leveraged for your Customer Success team?
What is best way to gracefully tell customers to contact Support rather than their CSM?
Some customers just can't resist phoning their CSM with questions that could be better handled by Support. How big an issue is this, and what are some tips for preventing it happening?
I'm looking to attend a CS summit this year - which have been the most valuable?
Can you help Alicia plan her conference schedule for this year? Which Customer Success events would you recommend she attends?
This Week's Top Reads
A Simple Recipe For Success
Customer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot succeed if they are operating in a vacuum.
Assessing the Maturity of Your Customer Success Organization
To ensure that you are focusing customer success initiatives most effectively, it’s critical to take a realistic view of your organization’s capabilities.
Know when to ask for help with the 15 Minute Rule
By using the 15 Minute Rule, your team will learn the value of self-sufficiency, but know when to ask for help at the same time.
SaaS Trends: What's Worth the Hype, and What to Leave Behind in 2016?
The dawn of 2017 is a time for reflection, and your SaaS business is no exception. We'll break down which trends are worth keeping and which to leave in 2016.
A Fresh Look at How to Measure SaaS Churn Rates
Dave Kellogg, CEO of Host Analytics, provides a fresh, down and dirty look at how to measure SaaS Churn Rates the right way.
Customer Success Accelerator | Customer Success Foundations Masterclass | January 18th & 19th
Building a Customer Success Program? Learn how to build a Program that delivers results in 90 days or less! Get your tickets today and save $1000 with Early Bird pricing!
CSM Academy | Starting a Career in Customer Success | January 23rd
Looking to start a new career as a CSM? Learn everything you need to know to get a "leg up" on the competition and land your first job in Customer Success!
CSM Academy | Customer Success Manager Foundations Masterclass | January 25th & 26th
Want to turbocharge your career as a CSM in 2017? Learn everything you need to know to be killing it in 2017. Book early and save $200 with Early Bird pricing!
Need help building your Customer Success team? SuccessHacker can help! Drop us an email to find out more!Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!