The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
What's Trending in OUTCOMES?
AMA Recap: A CEO's View of Customer Success
Rob talked about how he looks at Customer Success as a lever for growth, and what, as a CEO, he looks for from his own Customer Success team. Read the transcript.
How would you describe your Customer Training program?
We'd like to share your experiences of Customer Training programs during our upcoming webinar with Skilljar. Start by answering our quick poll.
Which Customer Success superhero would you like us to interview?
Is there a Customer Success leader out there that you'd like to share his/her story with the community? Nominate your favorite person today!
This Week's Top Reads
User Onboarding is a Team Sport: Who Should Work on What
Building a great user onboarding experience requires expertise from different departments. Here's your team playbook for how to win at product onboarding.
How to Launch Your Own "Voice of the Customer" Program
Customer feedback is the secret weapon of every fast-growing business. Here's how a Voice Of The Customer program can help grow your business faster.
LinkedIn Data Reveals the Most Promising Jobs of 2017
Introducing the most promising jobs in America based on the potential for career advancement, job growth and salary. Guess where Customer Success Manager landed?
What’s a Good Net Promoter Score to Have?
So you've determined your NPS? Awesome. But, how does it stack up? Are you doing well or is a 20 below the line for your industry?
Take the Time to Use Fewer Words
As Blaise Pascal wrote, “I made this [letter] very long only because I have not had the leisure to make it shorter.”
Can't Miss Upcoming Events
Account-based Everything Virtual Workshop | February 2, 2017 | Sponsored by Insidesales.com & Sales Hacker
Join SuccessHacker at this massive one day workshop to train today’s professionals on the best practices in Account-Based Sales, Sales Development, Marketing and Customer Success. Register TODAY!
Need help building your Customer Success team? SuccessHacker can help! Drop us an email to find out more!Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!