The CSJ: Customer Success Isn't Optional
Read the CUSTOMER SUCCESS JOURNAL to get the Customer Success news you need to read from the US and around the world.
Join the 1,000+ top Customer Success professionals on OUTCOMES. Learn, share and get inspired today!
What's Trending in OUTCOMES?
Calling fellow NPS geeks!
We're looking for members who have some experience running NPS surveys and are willing to participate in an upcoming roundtable discussion. Care to join us?
When is the right time to expand my UK CSM team into the US?
Handling a global customer base can present challenge, especially when it comes to delivering Customer Success. Do you have any tips for international expansion?
Do you use Amity's Customer Success platform?
Tom Maxwell is an OUTCOMES member and an Amity user. He's looking for other Amity customers to share tips and best practices with. Can you help him?
This Week's Top Reads
Subscribed Podcast Ep #13: Todd Eby on Success Hacking
Todd Eby, the co-founder of SuccessHacker, talks about the evolution of success hacking, Customer Success strategies, and lots more!
Top 10 Myths about Customer Success — Busted!
Have you been trying to translate what works for other companies into what will work for you and falling flat? We’ve rounded up the worst myths, including advice that may have worked in the past, but is obsolete for 2017.
User Offboarding: How To End Relationships With Users!
Your relationship with with your customers doesn't end when they leave you. Learn how you should treat your users when they want to breakup with you.
How to Tell a Better Story With Your Product
7 storytelling techniques from classic and enduring stories to boost engagement in your product.
Moving from Support to a Career in Success
You're continuously hearing buzz about Customer Success, and you are wondering, “What does it take to make that jump into that world?”
5 NPS Myths and How to Overcome Them | Appuri
Bob Hayes debunks the top 5 NPS myths and discusses what you can do to improve how you measure customer loyalty.
Can't Miss Upcoming Events
How to Create a Successful Customer Training Strategy | February 15, 2017 | 11AM PST
Join Skilljar and SuccessHacker as we share insights & best practices on how to create an effective customer training strategy from start to finish. Register Today!
Need help building your Customer Success team? SuccessHacker can help! Drop us an email to find out more!Lovingly curated by Alex Bakula-Davis, James Scott and Todd Eby. For more actionable insights on Customer Success, visit SuccessHacker and OUTCOMES: The SuccessHacker Customer Success community!