Successful Customers = Successful Company
The Customer Success news you need to read from the US and around the world. 
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
POLL: Are you using Agile in your organization to build, refine and scale your Customer Success efforts?
Answer the poll on the OUTCOMES Community to see how prevalent the use of Agile is in other Customer Success organizations.

Share how you work with customers in these situations with OUTCOMES member Alicia Balance.  
CSMs, share what you believe are the hardest parts of your job with OUTCOMES member Dave Duke.

Share you thoughts on sending non-Marketing/Sales newsletters to customers with OUTCOMES member Claudia Musick

Not a member of OUTCOMES? Join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
The Future of Customer Success is Agile - Webinar Recording
The agile framework and ideology are hardly new. Many organizations are successfully using it to reinvent the way they build and deliver software. But agile isn't only for development. Listen to this recording and explore how you can reinvent the way you approach delivering Success using an agile mindset and framework.
Customers are the lifeblood of any company. Without a large number of people returning to your product or service, not even the best idea can save a failing startup. 

Here are some of the do’s and don’ts of Customer Success from SaaStr Annual 2017.

Your Net Promoter Score or NPS is the "one number you need to grow". It's a super simple survey that asks customers just one question: on a scale of 0 to 10, how likely are you to recommend the company to a friend or colleague. That's it. Yet...
Is your customer success team equipped to drive sales and marketing operations? 

There are three ways to create negative churn that I have observed in the market. First, usage expansion. Second, feature expansion. Third, product expansion.

Upcoming Events
The following events are happening soon. For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
AMA/Live Chat: Next-Level CX: How to use NPS data to Influence Product, Marketing and how YOU deliver Customer Success | March 23, 2017
Customer Success Leaders European Summit 2017 | Dublin | March 23, 2017
PulseLocal Silicon Valley | CSM Software: Lessons Learned And Best Practices | April 6, 2017
Customer Success Executive Symposium | Boston, Austin & Seattle | April 11, 13 & 18, 2017
Featured Job Posting
What opportunities await you? Below is our featured job posting of the week. For more great organizations that you a part of, check out our Job Board to see the full list.
Senior/Principal Consultants & Technical Account Managers | Positions Available Across the US
Seeking a customer-centric and technically aggressive person with a consultative problem solving approach to work with customers to deploy, manage and expand their usage of a very powerful data integration platform. 

Desirable skills and experience include:
  • Skills in Java, SQL, XML, Tomcat, Eclipse, SQL, Oracle and Hadoop (installation, configuration & optimization)
  • Exposure to Data Integration, Data Warehousing and Master Data Management 
  • Knowledge in HBase, Hive, Sqoop, Oozie, NoSQL technologies (Mongo, CouchDB, Cassandra, Neo4j) and MapReduce
  • Exposure to Spark, Impala, and HAWQ
  • Project Management Professional (PMP) certification or equivalent skills
More Info
Customer Success Isn't Optional.
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