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This Week's Top Reads
The most interesting things we've read this week from around the interwebs.
Customer Success isn't just about Customer Success, it's about skills, learning, growth, people, and more. Here are some TED Talks about some other life things, but that will help you as a CSM. Read more.
The lean mindset calls for vigorous experimentation and constant improvement. While speed is valuable, Eric Ries, in The Lean Startup, advocates for a careful application of the scientific method over a just ship it attitude. A startup’s efforts then become “experiments that test its strategy to see which parts are brilliant and which are crazy.” Read more.
Revenue Ops is a term that’s gaining some mindshare in the SaaS world. Revenue operations teams combine marketing operations and sales operations into one team. Yesterday, I heard time a further refinement of this idea: Customer Operations. Read more.
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This is the big one. If you work in any post-sales or customer-facing role, you simply can’t afford to miss the definitive global networking and learning conference in Customer Success. Early Bird pricing ends tomorrow, March 31st! Save 10% off the already low price with the coupon code: successhacker
Need some Customer Success help? SuccessHacker specializes in providing the expert help you need, at a price you can afford. We help growing Customer Success teams to start using Agile Customer Success, recruit key talent and create educational programs to up-level the skills of their teams. Contact us to for a free assessment and find out how we can help you with your biggest headaches.