An interesting debate around the pros and cons of having your CSMs handle upsell and whether or not they should have a quota. Tell us what you think?
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This Week's Top Reads
The most interesting things we've read this week from around the interwebs.
After three decades of leading data teams at companies like LiveOps, Netscape and ReadyForce, Looker founder and CTO Lloyd Tabb's biggest learning isn’t what you would expect — or want to hear: You’re measuring the wrong metrics. We all are. Read more.
I love reading studies and benchmark reports. The statistics and facts give a snapshot of interesting and often relevant trends. My favorite report from last year was issued by New Voice Media, which reported that $62 billion of business was lost due to poor customer service. Read more.