Join us on Friday, May 12th for this can't miss AMA event featuring Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences. During this AMA, we'll be exploring how you can leverage The Ten Principles Behind Great Customer Experiences to take your CX to the Next Level. Find out more.
Have you joined our OUTCOMES Customer Success Book Club? If so, it's getting close to the time when you need to finish up your reading and get ready for our discussion about the book. If you haven't joined up, why not learn more?
Not a member of the OUTCOMES Customer Success Community? Why not join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you.Join today!
There is a misconception that all SaaS growth is linear, and that exponential SaaS growth is impossible. Negative churn says otherwise, and you'll find out just how your SaaS can achieve hockey-stick growth in this article debunking the myth that all softwares as a service grow linearly.
The development and maturation of key account management and – in the SaaS world – customer success, are easily two of the most important changes to have surfaced in selling and servicing customers over the last 25 years.