Successful Customers = Successful Company
The Customer Success news you need to read from the US and around the world.  Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Who else has a Success Engineer on their team?
Engagio recently hired Shaun VanWeelden as a Success Engineer to bridge the gap between Customer Success, Product, and Engineering. Learn more about his role and responsibilities in this interview with community member Adam O'Donnell.

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We're curious to see how many community members are using a Mission to guide their strategy and approach to delivering Success. Help us out and share what you've learned if you are taking this approach.

Every Friday we post a fun (and hopefully pretty simple) Customer Success themed quiz. Show off your Customer Success knowledge and impress your peers by checking out this week's teaser!

Not a member of the OUTCOMES Customer Success Community? Why not join the 1500+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
The Latest From Success Stories
A selection of the latest articles from Success Stories: The SuccessHacker blog.
Introducing the Customer Success Accelerator Framework
With all the noise in the Customer Success space, it can be overwhelming to decide where to start and how to make progress in short order. To make real, rapid progress you need a framework that provides you with a proven structure that delivers results.
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This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
Why Customer Success Should Own Customer Marketing
A well-functioning Customer Marketing function can be a fountain of value, solving this problem plus so many more. Six months ago, we moved Customer Marketing from our Marketing department to our Customer Success organization. 
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As a customer success manager, it’s easy to spend your days putting out fires. To help customers achieve the most value, you need to get proactive.

With customer experience becoming the key battleground for business success, it is critical that businesses focus on ensuring they have a really robust and focused customer experience strategy in place.

One of the most common questions we hear from companies first embarking into NPS is “How do I know if my NPS is good?”

Setting expectations is a Customer Success job that, if done poorly, will result in churn even if ideal outcomes are achieved.

Fostering an environment where customers feel loyal to you and your business is a wise investment in the future of your company.

Upcoming Events
Click on any event below to register for these can't miss events. For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
Pulse Academy Live Customer Success Training Presented by SuccessHacker | May 8, 2017 | Oakland, CA
Pulse 2017 | May 9-12 | Oakland, CA
Pulse Parliament Happy Hour | May 9 | Oakland, CA
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