Jeffrey Kirkpatrick is in the process of developing a framework for managing his company's Customer Success program and is keen to learn about the benefits an Agile approach could bring to his team's operations. Read more.
The UK-based Customer Success community is growing fast and many of the top influencers are already part of the OUTCOMES community. We know there are more of you out there - come join the conversation!
Not a member of the OUTCOMES Customer Success Community? Why not join the 1500+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
The job of a CSM is tough. It’s time consuming, requires a lot of focus (while juggling a ton of different things) and has a lot of responsibility. While there are innumerable tools available here are 33 that are sure to help.
I rave about user interviews. They’re cheap (see: free), potent (you get more than what you ask for), and efficient (you only really need to talk to five people). Read more.
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Want to improve your CSM skills and maximize your ability to deliver successful outcomes? The SuccessHacker CSM Coaching Program is a 6-month, instructor-led, interactive course designed to increase your effectiveness as a Customer Success Manager. Register today, our Summer Cohort begins June 19, 2017.