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The Customer Success news you need to read from the US and around the world.  Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Introducing the SuccessCOACHING CSM Coaching Program!
This week we pre-announced to the community our brand new, first-of-its-kind, professional coaching program for CSMs. The response has been incredible. Find out more.

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OUTCOMES member, Eduardo Koch, is looking for suggestions on technology solutions that help specifically with the onboarding phase of a Tech (Low) Touch CS model. Read what other members suggested.

OUTCOMES regular, Adam O'Donnelly, speaks to Glenn Oclassen, SVP Customer Success at Traackr about how they introduce the CSM to new customers before the deal even closes. Check out what our members thought of this approach.

Not a member of the OUTCOMES Customer Success Community? Why not join the nearly 2000 current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
Repeat After Me: “Customer Success Managers are not Support”

Without a separate Support function, CSMs are prevented from proactively selling the value of your product. They are too busy solving issues.

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Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past decade, software companies have been pretty good at tackling the first half of Drucker’s statement. The next ten years will be defined by the latter. Read more.
With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. Read more.

“Ownership” is one of the most overused terms in modern work; it shows up in the business buzzword dictionary right next to “synergy” and “taking things offline.” Read more.
To measure customer experience, brands must start with the data to measure activities, emotions, and relationships. Here’s how to find relevant data. Read more.

The Latest From Success Stories
The Three Biggest Myths in Customer Success About Time Mastery And Why They Are BS!
Before you can master your time, you have to acknowledge what you are doing today. To help you see reality for what it is, Nils Vinje shares the 3 biggest myths in Customer Success about time mastery and explains why they are BS!

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Upcoming Events
For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
Customer Success Meetup | Toronto, ON | June 20, 2017
SF Customer Success Meetup | San Francisco, CA | June 28, 2017
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