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Jun 4 2017

33 of the Best Productivity Tools for CSMs

Successful Customers = Successful Company
The Customer Success news you need to read from the US and around the world.  Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Who owns writing and distributing product change announcements?
OUTCOMES member, Michael Fulvio, is asking the community for input about which department should be writing customer-facing product release notes. See what others have to say.
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Jeffrey Kirkpatrick is in the process of developing a framework for managing his company's Customer Success program and is keen to learn about the benefits an Agile approach could bring to his team's operations. Read more.
The UK-based Customer Success community is growing fast and many of the top influencers are already part of the OUTCOMES community. We know there are more of you out there - come join the conversation!
Not a member of the OUTCOMES Customer Success Community? Why not join the 1500+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
The Latest From Success Stories
A selection of the latest articles from Success Stories: The SuccessHacker blog.
33 of the Best Productivity Tools for CSMs
The job of a CSM is tough. It’s time consuming, requires a lot of focus (while juggling a ton of different things) and has a lot of responsibility. While there are innumerable tools available here are 33 that are sure to help.
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This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
The 7 Best Learnings about Delivering Success through a Customer Onboarding Team
Turn back the clock just 4 years. At that time, there were only four of us when I started working at Resultados Digitais, in the Customer Success team. In 2013, the Customer Success Managers were…
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You know exactly when and how your customers interact with your brand, right? (No? You should — if it happens online, it’s all trackable). Read more.
Getting my first management role in Customer Success was as easy as snapping my fingers. I just asked my boss for a manager role and they gave it to me. Read more.
This guide will help you understand what goes into a comprehensive and reliable LTV measure. Read more.
I rave about user interviews. They’re cheap (see: free), potent (you get more than what you ask for), and efficient (you only really need to talk to five people). Read more.
Upcoming Events
Click on any event below to register for these can't miss events. For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
Modern Customer Success Pro Salon | Customer Success Renewals and Upsells | June 7, 2017 | San Francisco, CA
Pulse Local SV | Churn Playbooks | June 8, 2017 | Mountain View, CA
New Offerings From SuccessHacker
We are constantly working to bring you new offerings and great workshops. Check out the latest from SuccessHacker.
Customer Success Manager Coaching Program
Want to improve your CSM skills and maximize your ability to deliver successful outcomes? The SuccessHacker CSM Coaching Program is a 6-month, instructor-led, interactive course designed to increase your effectiveness as a Customer Success Manager. Register today, our Summer Cohort begins June 19, 2017.
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