Successful Customers = Successful Company
The Customer Success news you need to read from the US and around the world. 
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Announcing the OUTCOMES Customer Success Book Club
There are some great Customer Success books out there but there are also some not-so-good ones. Join us as we pick a book to read each month and share your takeaways with the rest of the community.
OUTCOMES member, Howard Yermish, is curious which rating scale you prefer for surveying customers. Check out the poll.

It's not too late to make a public commitment to your fellow Customer Success peeps. What are you going to do to help your customers and company be successful in 2017? Share your goals.
Have you created a Customer Success page on your company website ? If so, what sort of content do you display? Join the discussion.

Not a member of OUTCOMES? Join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
Creating Customers for Life: 50 Resources on Loyalty, Churn, and Customer Retention
This round-up of 50 Resources is a collection of some of the best reads on loyalty, churn, and retention.

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Dan Steinman shares 10 observations about the Customer Success environment in Europe, including the shrinking two-year gap and shift to recurring revenue. Read More.

When you’re just beginning your startup journey, nothing is more important than having your first few customers find repeatable value and become advocates. Read more.

Your product will be stickier when the functionality inside the product helps customers achieve their desired outcomes outside of the product. Read more.

When an abusive customer is making life miserable for your support team, it’s time to let them go. Here’s the playbook. Read more.

Upcoming Events
For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
AMA/Live Chat *TODAY*: Next-Level CX: How to use NPS data to Influence Product, Marketing and how YOU deliver Customer Success
SuccessHacker Job Board
What opportunities await you? Below are our featured job postings for the month. Check out all the opportunities on our Job Board.
Job Postings for March 2017
Are you in the market for a new role? Take a look at the latest roles that we have with some great companies! 

Customer Success Isn't Optional.
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