OUTCOMES regular, Maranda Ann Dziekonski was kind enough to share her thoughts on the best way to go about this critical process. Check out her advice.
Not a member of the OUTCOMES Customer Success Community? Why not join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you.Join today!
This Week's Top Reads
The most interesting things we've read this week from around the interwebs.
To tell you the truth, it’s not just about celebrating those who are making a difference, putting themselves out there to be scrutinized by the world, and breaking boundaries to propel an industry forward. It’s also about the value brought to people trying to listen and learn from those industry leaders.
With customers getting ever more power in business relationships through low commitment pricing models (e.g., month-to-month or utility pricing) and low friction switching costs (e.g., cloud), an irresistible force is dragging on your client base. Read more.