The CSJ: Are you Customer-Obsessed?

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Apr 14 2017

The CSJ: Are you Customer-Obsessed?

Successful Customers = Successful Company

The Customer Success news you need to read from the US and around the world. Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.

Trending on the OUTCOMES Community

This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.

How do you turn your B2B customers into brand advocates?

Chargify's Kate Harvey shares several examples of actionable ways to create B2B brand advocates.

Intercom vs. Zendesk - The debate continues!

Last week we asked for some help choosing between these two popular customer support / engagement platforms. The debate has been healthy and active! Read the latest.

Anyone here currently building out their health models?

OUTCOMES regular, Maranda Ann Dziekonski was kind enough to share her thoughts on the best way to go about this critical process. Check out her advice.

Not a member of the OUTCOMES Customer Success Community? Why not join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!

This Week's Top Reads

The most interesting things we've read this week from around the interwebs.

Why make a TOP 100 list? Customer Success TOP Influencers and Strategists

To tell you the truth, it’s not just about celebrating those who are making a difference, putting themselves out there to be scrutinized by the world, and breaking boundaries to propel an industry forward. It’s also about the value brought to people trying to listen and learn from those industry leaders.

Read Amazon CEO Jeff Bezos 2016 Letter to Shareholders

In his latest letter to shareholders, Amazon CEO Jeff Bezos explains why centering a business on "obsessive customer focus" is the best way to succeed. Read more.

What a $4K DSLR can teach you about SaaS onboarding

Plus 5 things you can implement to accelerate your users on their path towards awesomeness. Read more.

Gravity: All of Your Clients Are At Risk

With customers getting ever more power in business relationships through low commitment pricing models (e.g., month-to-month or utility pricing) and low friction switching costs (e.g., cloud), an irresistible force is dragging on your client base. Read more.

Real Customer Delight Isn't Over The Top

When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a loyal customer base. Read more.

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Pulse Academy Live Presented by SuccessHacker | May 8 | Oakland, CA