ICYMI AMA Transcript: Training Strategies for Customer Success

This week we hosted another successful Live Chat event - this time with Skilljar on the topic of Customer Training. If you missed it, don't worry - read the transcript today!

Looking for some book recommendations. What's your favorite CS related book?

New OUTCOMES member, Dave Duke, is looking for a good Customer Success book to read. Can you point him in the right direction?

Pick three words to describe how to make your customers LOVE working with you?

We asked our members to share their secret to Customer Success, in only three words. The results were fascinating!

When is the right time to introduce specialized CS software?

Customer Success software helps automate processes, but is it possible to introduce it too early? The answer might surprise you...

4 Customer Retention Strategies For SaaS Companies

Getting a customer is hard enough. But if you're losing customers on a regular basis, you need to make sure you address that problem soon.

12 Things about Product-Market Fit

One way to look at venture capital investing and creating a valuable business is as an effort to build a stool with three legs: people, markets, and innovative products. All three legs are required for success.

7 Essential Customer Success Metrics

Successful CS teams lead to successful customers. Learn the top 7 essential customer success metrics you should be tracking.

This is Why You're Not Conquering Your SaaS Churn

Understanding user churn is essential to the long-term success of SaaS companies, and high churn could be a key factor in a SaaS company's failure.

From 3 to 200: Advice for growing a business

Shafqat Islam explores the key things to know when you're starting a business and growing it.

The Right Customers At The Right Time

I’ve had some discussions lately with teams at different stages of their journey about their “ideal customer.” The old “take any customer you can get” adage is short-sighted.

PulseLocal SV | How Cisco And Salesforce Deliver Customer Success Through Partners | Wednesday, March 1

Don't miss the March PulseLocal Silicon Valley Meetup. This session will explore how Cisco and Salesforce deliver Customer Success through Partners.

Customer Success Summit 2017 | February 27 & 28

SuccessHacker is a sponsor of the 5th Annual Customer Success Summit.  Check out the #CSSummit17 agenda and stellar speaker lineup. Be sure to stop by the SuccessHacker booth to learn more about our new subscription-based offerings #gamechanger!