Discussion: Where do you think Customer Success is headed in 2017?

Customer Success as a lever for growth was definitely an emerging trend in 2016. We believe 2017 could be the break-out year...what are your predictions?

AMA Transcript: Getting Started with a Voice of the Customer (VoC) Program

We spent an hour with James Scott talking about how Voice of the Customer programs should form an integral part to your company decision-making processes.

AMA on OUTCOMES: Hiring Your First CSM

Join us on Dec. 16, 2016 at 10am PST for a special AMA with Maranda Dziekonski, VP of Customer Success at HelloSign. We'll be exploring how to hire your first CSM like a #BOSS.

Grow Fast or Die Slow: Focusing on Customer Success to Drive Growth

Technology and software companies spend millions acquiring new customers, yet customer retention is what separates top performers from their competitors.

Customer Growth: How To Increase Revenue From Your Current Customers

Customer growth isn’t just a new way of looking at the sales pipeline or the marketing funnel or customer happiness; it’s a new way of growing a business.

Net Promoter Score: Vanity or Value Metric?

Has net promoter score become more ego booster than value metric? The key is ensuring it's just one part of the CX equation. Here's how.

Why Personalization Skyrockets Customer Retention Rates

If you're wondering how to grow your customer retention rates, personalization might just be the secret ingredient you've been missing.

Customer Success Accelerator | Customer Success Foundations Masterclass | January 18 & 19, 2017

Building a Customer Success program used to be hard. SuccessHacker fixed that. Learn to build a Customer Success program that delivers. Early Bird pricing ends on December 19th. Get your ticket now, save $1000.

CSM Academy | Starting a Career in Customer Success | January 10, 2017

Want to build a new career in Customer Success but lack previous experience? This course will help you get a firm grip on the fundamentals so you can be ready to land your first role.

CSM Academy | Customer Success Manager Foundations Masterclass | January 25 & 26, 2017

Want to turbocharge your CSM career? This workshop will teach you the skills you need in order to deliver successful outcomes for your customers and company.

CSM Academy | Risk Management | February 1, 2017

Do you know how to spot and manage risk? This workshop teaches you the skills you need as a CSM to reliably spot customer issues early and how to use well-defined techniques for de-escalating and managing incidences of risk.