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Apr 27 2017

The CSJ: How do you define Customer Success?

Successful Customers = Successful Company
The Customer Success news you need to read from the US and around the world.  Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Interview: Internal Alignment
Maranda Ann Dziekonski gives good examples of how she breaks down the departmental barriers during a video interview with Adam O'Donnell of Successly.
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Join us on Friday, May 12th for this can't miss AMA event featuring Matt Watkinson, author of The Ten Principles Behind Great Customer Experiences. During this AMA, we'll be exploring how you can leverage The Ten Principles Behind Great Customer Experiences to take your CX to the Next Level. Find out more.
Have you joined our OUTCOMES Customer Success Book Club? If so, it's getting close to the time when you need to finish up your reading and get ready for our discussion about the book. If you haven't joined up, why not learn more?
Not a member of the OUTCOMES Customer Success Community? Why not join the 1000+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
The Latest From Success Stories
A selection of the latest articles from Success Stories: The SuccessHacker blog.
Customer Journey: Turning it into a Methodology
Every time I started thinking about our Customer Journey, it seemed too big and too complicated; until I started thinking about it as a methodology.
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3 Tips to Up your QBR Game
Quarterly Business Reviews (QBRs) are absolute table stakes for any Customer Success strategy. Use these three sure-fire tips to rock your next QBR.
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This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
An Agile Manifesto for Customer Success – Interview with Todd Eby of SuccessHacker
Adrian Swinscoe and I sat down to talk about why the the future of customer success is agile, why that is and what firms need to learn to do in order to be more successful.
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To expand on our perspective on Customer Success after the Totango CS Summit, we spoke to Peter Armaly, the Principal Transformation Advisor at Oracle.

Great products are the lifeblood of every tech company, whether young or mature. Within the current SaaS landscape — especially regarding self-service and transactional sales models where switching…
Do you follow up with your Detractors? You should. Here are 12 reasons why.
There is a misconception that all SaaS growth is linear, and that exponential SaaS growth is impossible. Negative churn says otherwise, and you'll find out just how your SaaS can achieve hockey-stick growth in this article debunking the myth that all softwares as a service grow linearly.

The development and maturation of key account management and – in the SaaS world – customer success, are easily two of the most important changes to have surfaced in selling and servicing customers over the last 25 years.

Tips For Creating Customer Success-Focused Customer Education Programs
Upcoming Events
For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
Pulse Academy Live Customer Success Training Presented by SuccessHacker | May 8, 2017 | Oakland, CA
Pulse 2017 | May 9-12 | Oakland, CA
Pulse Parliament Happy Hour | May 9 | Oakland, CA
Made with California ❤️ by the team at SuccessHacker
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