Engagio recently hired Shaun VanWeelden as a Success Engineer to bridge the gap between Customer Success, Product, and Engineering. Learn more about his role and responsibilities in this interview with community member Adam O'Donnell.
We're curious to see how many community members are using a Mission to guide their strategy and approach to delivering Success. Help us out and share what you've learned if you are taking this approach.
Every Friday we post a fun (and hopefully pretty simple) Customer Success themed quiz. Show off your Customer Success knowledge and impress your peers by checking out this week's teaser!
Not a member of the OUTCOMES Customer Success Community? Why not join the 1500+ current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
With all the noise in the Customer Success space, it can be overwhelming to decide where to start and how to make progress in short order. To make real, rapid progress you need a framework that provides you with a proven structure that delivers results.
A well-functioning Customer Marketing function can be a fountain of value, solving this problem plus so many more. Six months ago, we moved Customer Marketing from our Marketing department to our Customer Success organization.
With customer experience becoming the key battleground for business success, it is critical that businesses focus on ensuring they have a really robust and focused customer experience strategy in place.
Fostering an environment where customers feel loyal to you and your business is a wise investment in the future of your company.
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