As a customer success manager, it’s easy to spend your days putting out fires. To help customers achieve the most value, you need to get proactive.

With customer experience becoming the key battleground for business success, it is critical that businesses focus on ensuring they have a really robust and focused customer experience strategy in place.

One of the most common questions we hear from companies first embarking into NPS is “How do I know if my NPS is good?”

Setting expectations is a Customer Success job that, if done poorly, will result in churn even if ideal outcomes are achieved.

Fostering an environment where customers feel loyal to you and your business is a wise investment in the future of your company.