3 Steps to Improve Your Product's Adoption

Improving product adoption can feel like a bit of a snipe hunt.  I promise that it’s not as bad as entering into the night with a stick and a pillowcase to capture a mythical creature.

5 Ways to Increase Your Cross-Selling

Are you getting enough value from your current customers?

A Service Design Primer for Onboarding: Part 1

Approach onboarding design through service design thinking – ongoing relationships, and not simply the hand-off of a product from producer to consumer.

A Service Design Primer for Onboarding: Part 2

What does service design have to do with onboarding? Onboarding teaches, guides, mentors, explains, and ultimately serves customers.

7 Strategies to Benchmark SaaS Customers to Success

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers.

3 Reasons Why A Customer Success Staff Is Well Worth Your Investment

Because customer success teams facilitate product and process improvements that customers want, they’re also designed to help companies thrive. Only when your customers succeed, after all, will you succeed.

How to Crack the Black Box of Customer Success: The First Hire

Hiring a Customer Success Manager can be a huge help to your executive team. But make sure you know what you're looking for before hiring just anyone!

AMA: How To Use CX To Improve Your CS Outcomes | Dec. 2 @ 10am PST

In this AMA, Melinda and Todd will explore how you can deliver better outcomes and a more co-ordinated customer experience by focusing on the combination of CX and CS.

Customer Success Foundations Workshop | Jan. 18 & 19, 2017

This two day (16 hour) masterclass, will teach you everything that we learned about building a Customer Success program the HARD WAY.

Time For A Change?

We're working with some awesome companies to grow their Customer Success teams...click here to see the currently available positions.