Calling fellow NPS geeks!

We're looking for members who have some experience running NPS surveys and are willing to participate in an upcoming roundtable discussion. Care to join us?

When is the right time to expand my UK CSM team into the US?

Handling a global customer base can present challenge, especially when it comes to delivering Customer Success. Do you have any tips for international expansion?

Do you use Amity's Customer Success platform?

Tom Maxwell is an OUTCOMES member and an Amity user. He's looking for other Amity customers to share tips and best practices with. Can you help him?

Subscribed Podcast Ep #13: Todd Eby on Success Hacking

Todd Eby, the co-founder of SuccessHacker, talks about the evolution of success hacking, Customer Success strategies, and lots more!

Top 10 Myths about Customer Success — Busted!

Have you been trying to translate what works for other companies into what will work for you and falling flat? We’ve rounded up the worst myths, including advice that may have worked in the past, but is obsolete for 2017.

User Offboarding: How To End Relationships With Users!

Your relationship with with your customers doesn't end when they leave you. Learn how you should treat your users when they want to breakup with you.

How to Tell a Better Story With Your Product

7 storytelling techniques from classic and enduring stories to boost engagement in your product.

Moving from Support to a Career in Success

You're continuously hearing buzz about Customer Success, and you are wondering, “What does it take to make that jump into that world?”

5 NPS Myths and How to Overcome Them | Appuri

Bob Hayes debunks the top 5 NPS myths and discusses what you can do to improve how you measure customer loyalty.

How to Create a Successful Customer Training Strategy | February 15, 2017 | 11AM PST

Join Skilljar and SuccessHacker as we share insights & best practices on how to create an effective customer training strategy from start to finish. Register Today!