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The Customer Success news you need to read from the US and around the world.  Brought to you by SuccessHacker and the OUTCOMES Customer Success Community.
Trending on the OUTCOMES Community
This week’s most active conversations from the OUTCOMES community. To see all of the top questions and conversations, visit OUTCOMES.
Keeping your training audience engaged.
Is it better to have weekly training sessions that are well attended but no one interacts or should we just make training videos? Michael Fulvio is looking for guidance on training from the community. Do you have some experiences to share with him?
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Every month we give special recognition to someone that has gone that extra mile to create value for others in the community. Meet this month's winner!

New OUTCOMES member, Gerard Clarke, is trying to figure out the best way to implement a successful 1-to-many strategy. View the discussion.
Lindsay Schutte Crittendon, VP of Customer Success & Operations at Chute decreased churn by 20% once she figured out which model was best for her team. Listen to her story.

Kristina Couchon is looking to learn from other members about how they've set up their Support and Success organizations, both in terms of reporting lines and technology foundations. Join the discussion.

Not a member of the OUTCOMES Customer Success Community? Why not join the nearly 2000 current community members to share your challenges, ask questions and get inspired by others. It's free and is the best way to connect with other Customer Success professionals just like you. Join today!
This Week's Top Reads
The most interesting things we've read this week from around the interwebs. 
Start Up on the Right Foot — Build a Customer Advisory Board

Sales leader Peter Kazanjy on creating a group that will ensure you're building a product your customers want, need and will buy.

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Customer Health Score isn't sufficient to measure challenges with your customers. Implement Customer Maturity Index to get a clear picture. Get started now.

Your customer churn rate might not seem bad now. But in 5 years, it'll be your most expensive oversight. Here's why you literally can't afford to ignore churn.

When dealing with Customer Success, be inquisitive and willing to ask what may seem like obvious questions. Get other teams involved, and help your customers move forward with your product.

If you are like everyone else, you start your day with an inbox full of emails that need to be addressed, phone calls that need to be returned, and

Upcoming Events
For the full list of upcoming events, visit our Events page. It's the most comprehensive listing of can't miss events in CS, CX, Sales, Growth and more.
Modern Customer Success Pro Salon | Customer Success Renewals and Upsells | June 7, 2017 | San Francisco, CA
Pulse Local SV | Churn Playbooks | June 8, 2017 | Mountain View, CA
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