The CSJ: Uncovering How Industry Leaders Grow Through Customer Success

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Nov 3 2016

The CSJ: Uncovering How Industry Leaders Grow Through Customer Success

Community Update

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Want to know what's other Customer Success professionals are talking about this week? Here's a selection of this week's most popular community posts:

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This Weeks Top Reads

Every week we curate the best content from around the web and deliver it right to your inbox - saving you time and ensuring you are always up-to-date with the latest Customer Success best practices.

Why Annual Plans Are Crucial for Reducing Your Churn

Patrick Campbell, from ProfitWell, explains why a higher % of annual contracts correlates with lower % churn. In this article, he dives into how exactly annual contracts help reduce churn and why they're crucial to helping your business succeed.

Annie Tsai, CCO @ DoubleDutch: Customer Success: Don’t Make These 5 Mistakes. I Did.

Annie Tsai, Chief Customer Officer at DoubleDutch, knows a thing or two about what it takes to make customers happy and successful as this is her second turn as CCO. While she’s learned a lot of best practices, she’s also learned what not to do and wants to help you avoid the same mistakes she made.

4 Reasons Why Customer Retention Matters to Your Customer Acquisition Efforts

Bob Hayes, from Appuri, discusses why businesses need to increase their focus on customer retention efforts and why the are imperative to your customer acquisition efforts.

Seven Signs of a Customer-Focused CEO

Greylock Partners' James Slavet draws from his experience with entrepreneurs to deliver some lessons in getting customer satisfaction right.

‘Give Away Your Legos’ and Other Commandments for Scaling Startups

Molly Graham helped forge a work culture at Facebook that's withstood huge amounts of growth. Today, she's something of a rapid scaling expert and shares some great advice in this article.

How to Achieve Negative Churn (And Why it Matters)

One of the most powerful growth engines in SaaS is net negative MRR churn, and is an incredibly powerful way to lay the foundation for a great business. Patrick Campbell discusses how to engineer net negative churn into your SaaS business from the start so you have an unfair advantage.

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