AMA Recap: A CEO's View of Customer Success

Rob talked about how he looks at Customer Success as a lever for growth, and what, as a CEO, he looks for from his own Customer Success team. Read the transcript.

How would you describe your Customer Training program?

We'd like to share your experiences of Customer Training programs during our upcoming webinar with Skilljar. Start by answering our quick poll.

Which Customer Success superhero would you like us to interview?

Is there a Customer Success leader out there that you'd like to share his/her story with the community? Nominate your favorite person today!

User Onboarding is a Team Sport: Who Should Work on What

Building a great user onboarding experience requires expertise from different departments. Here's your team playbook for how to win at product onboarding.

How to Launch Your Own "Voice of the Customer" Program

Customer feedback is the secret weapon of every fast-growing business. Here's how a Voice Of The Customer program can help grow your business faster.

LinkedIn Data Reveals the Most Promising Jobs of 2017

Introducing the most promising jobs in America based on the potential for career advancement, job growth and salary. Guess where Customer Success Manager landed?

What’s a Good Net Promoter Score to Have?

So you've determined your NPS? Awesome. But, how does it stack up? Are you doing well or is a 20 below the line for your industry? 

Take the Time to Use Fewer Words

As Blaise Pascal wrote, “I made this [letter] very long only because I have not had the leisure to make it shorter.” 

Account-based Everything Virtual Workshop | February 2, 2017 | Sponsored by Insidesales.com & Sales Hacker

Join SuccessHacker at this massive one day workshop to train today’s professionals on the best practices in Account-Based Sales, Sales Development, Marketing and Customer Success. Register TODAY!