The Customer Success Journal Weekly

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Aug 9 2016

The Customer Success Journal Weekly

Your source for the best in Customer Success news, tools, and more. Brought to you with ❤️ by the Team at SuccessHacker.

Editor's Desk

This month we're going to be starting something new at The CSJ and on OUTCOMES: The SuccessHacker Customer Success community...each month we will be exploring a portion of the Customer Success lifecycle in-depth.

This month we are focusing on Onboarding and all of the aspects and factors that go into delivering a spectacular onboarding experience for your customers and your team. Yes, your team!

If that sounds interesting, scroll down to read further and be sure to click over to OUTCOMES for even more information, articles and to participate in a working group that will be constructing a set of plays and playbooks that you can snag and use to improve your own Onboarding process.

Onboarding Experience

6 User Onboarding Flow Examples (With Critiques)

Proper user onboarding leads to more money in the bank. They deserve innovation, experimentation and optimization, too. You might be surprised by the ROI.

Onboarding Process

Key Activation Events And The Secret For Bloody Brilliant Low-Touch SaaS Onboarding

People do many things with your application but only a handful of those actions result in a user achieving success. What are those Key Activation Events?

Measuring Onboarding Effectiveness

How to Optimize Your Onboarding Flow with Kissmetrics

Ever played the game Frogger? Your new users, the frog, need to get to the other side of the street. It’s your challenge to create a path for that success.

Customer Training & Onboarding